Pet Hospice Services FAQs
- What is private pet cremation package?
The private pet cremation package is the most comprehensive pet aftercare service that you can choose for your beloved one.
Our private pet cremation package includes:
- Consultation
- Pick-up service (normally within 2 hours)
- General cleaning
- Temporarily storage in the freezer for up to a month
- Massage, showering, blow drying and grooming on the cremation day before funeral
- Farewell ceremony in a private, quiet and peaceful viewing room (30 mins)
- Private cremation (the most dignified way to let your pet rest in peace)
- Bones to be grounded into ashes
- Biodegradable urn
- How long have been Hong Kong Pet Memorial in service?
- What should I do when my pet passes away at home?
- What is communal pet cremation?
The communal pet cremation package is basic and simple, but yet a dignify pet aftercare service that you can choose for your beloved one. We normally group 5 – 10 pets together and conduct communal pet cremation by end of each month. Please note that grooming and farewell ceremony is eliminated and the ashes will be donated to organic farm by end of the year.
Our communal pet cremation package includes:
- Consultation
- Pick-up service (normally within 2 hours)
- Temporarily storage in the freezer
- Communal cremation with other pets
- Bones to be grounded into ashes
- Ashes to be donated to organic farm as fertilizer
- Does your hotline 2332 7117 operate 24-7?
- Is 24-hr pick-up service available? Any surcharge for night pick-up?
- Can we go to your office by your car during pick-up?
- Any surcharge for pick-up from Tung Chung or Ma Wan?
No surcharge for pick-up from Tung Chung.
For Ma Wan, please note the following:
- No surcharge from 10:00 to 16:00 (Mon-Fri), with the exception during CNY
- Pick-up time other than above, we will meet the owner at Taxi stand and the surcharge is HK$500
- For pick-up after 20:30, the surcharge for night pick-up that range from HK$300 to $500 will be applied
- We can also meet the owner at Tsing Yi MTR pick-up and drop off point to eliminate the surcharge for Ma Wan
- Any surcharge for pick-up from Discovery Bay?
For Discovery Bay, please note the following:
- Surcharge of HK$500 is applied
- For pick-up after 20:30, night surcharge of HK$500 will be added on
- We can also meet the owner at Tung Chung or Central Pier to eliminate the surcharge for Discovery Bay
- Do you offer pick-up from Cheung Chau, Peng Chau, Lamma Island?
- How long can we storage the pet’s remain at Hong Kong Pet Memorial?
- For some reasons we can’t schedule the cremation within 1 month, how long can Hong Kong Pet Memorial freeze my pet’s remain? Any impact on long-term freezing?
Although our freezing service in the private cremation package is normally up to 1 month, we understand that live can go extraordinary sometime. To extend the freezing is absolutely possible and no negative impact on the remain.
- The surcharge of HK$50 per day will be applied for extending the freezing service for pet under 15kg
- The surcharge of HK$100 per day will be applied for extending the freezing service for pet 15kg or above
- Do we have to settle the payment in full while pick-up?
- If you choose our private cremation package, you may pay HK$1,000 deposit upon pick-up and settle the balance by Visa / Master Card / AliPay / WeChat Pay / Google Pay / Apple Pay / BOC Pay / FPS or cash on the cremation day if you joined the farewell ceremony. If you prefer no joining the farewell ceremony, you may settle the balance by bank transfer or FPS
- If you choose our communal cremation package, please settle the payment in full by cash or FPS while pick-up
- What is the last thing I could do for my pet?
- Can I change the booking for the cremation?
- To avoid the administration charge, please make the re-schedule 48 hours prior to the cremation day
- The administration charge for last-minute re-scheduling less than 48 hours is HK$400
- The administration charge for last-minute re-scheduling less than 24 hours is HK$600
- Is it possible for me to change from communal cremation package to private cremation package?
- What can I bring for the cremation?
- Can the duration of the farewell ceremony by extended?
- We have many friends and family would like to come over for the farewell ceremony, what can we do?
- It’s very sad for me to attend the farewell ceremony, can Hong Kong Pet Memorial help to complete the cremation?
- Can I witness the whole cremation process?
- Can I pick-up the bones by myself?
- If I can’t pick-up the ashes on the cremation day, can I pick-up later?
- If I don’t want to store the ashes at home, any options?
- What is the size of the columbarium?
- How many boxes of ashes can I put in the columbarium?
- Besides bring home the ashes or store the ashes in the columbarium, any other option?
- I would like to bring my pet’s ashes to another country, can Hong Kong Pet Memorial help preparing the documentation?
- Can the ashes be kept in the keepsake memento?
Sure it can be and Hong Kong Pet Memorial offers a wide range of keepsake memento for your selection such as:
Pet Paws Print Collection:
2D pet paw prints desk frame, pet paw prints Globe, 3D paws desk frame
Orgone Energy Collection:
Orgone energy pyramids, orgone energy ring holders, orgone energy pendants
Glass Collection
Puri Sphere, Uyuni, Ocean collection and K-series, Memorial SpaceGlass collection, glass charms
Pet Ashes Gemstones Collection
Gem Kollection, Ocean Sapphire Kollection, Camo Kollection, Prestige Kollection
Preserved Flowers Collection
Tree of Life & Garden of Eden
Others:
Sliver pendants, keepsake pendants and memorial diamond
- Can I have to order the keepsake memento in advanced?
- Can I keep some hair of my pet?
- If I didn’t order the keepsake memento on the cremation day, can I still order it later
- If my pet is cremated in another company, can I order the keepsake memento from Hong Kong Pet Memorial?
- What payment methods do you accept?
- What kind of Life Education does Hong Kong Pet Memorial offer? What age range is this sharing session suitable for?
- Can I bury my pet in Hong Kong?
According to section 10, Cap. 132BK Public Cleansing and Prevention of Nuisances Regulation, no person shall, without lawful authority or reasonable excuse, place or cause to be placed, any corpse or carcass, or any part thereof on or in –
(a)any street or public places;
(b)the common parts of any building;
(c)any watercourse, stream, channel, ditch or reservoir or the waters of Hong Kong;
(d)any Government property except with the consent of a public officer.
The maximum penalty for offenders is a find of HK$25,000 and six-month imprisonment.
In case your pet passed away, please call 2332 7117 immediately for hospice services.